OUR PROCESS

Strong, respectful partnerships are the cornerstone to our business which is why it is important for us to have a transparent process. This includes clear lines of communication with a point of contact from initial contact to delivery.

Step One | MAKING THE CONNECTION

A request has been sent through our website, either a general inquiry, consultation request or sample request. Our customer service team reviews, and a point of contact to follow up is assigned.

STEP TWO | DISCOVERY

A member of our team will follow up with you to set up an consultation either by phone, in person or video
• Learn more about you, and your project
• Understand timelines
• Review budget price ranges
• Advise on external additional charges (installation etc)

STEP THREE | SAMPLE REQUEST

Once we have reviewed the scope of work, and you are familiar with what you need, you can submit a sample request either after a consultation or through our web.

NOTE: If a custom sample is required it must have info on project that was discussed during consultation
• Application for the glass
• Timing
• Budget
• Estimated Quantities etc

STEP FOUR | Sample Fulfilment

It generally takes 5 – 15 business days to turn around samples. It is all dependant on whether or not the sample is of existing product or new/custom.

STEP FIVE | Sample Approval

If the sample is approved, and Imagic product/sample is being specified a specific reference to IMG Code is used.

STEP FIVE | QUOTING

We quote glazing contractors, installers, who will then quote, supply and install for the General Contractor.

Our Showroom

Discuss Your Project

Our Process

Back Painting Curing Line

IMG Facility

CNC machining

High Capacity Paint Line

Our Facility

Our commitment is to make a difference to our clients business outcomes. We achieve that when by delivering the following:

CONSULTATIONS

We can schedule time to connect by phone, via live video, or in-person to help educate, advise and recommend on the best practices and techniques to achieve your end goal.

VALUE ENGINEER

We will identify alternative solutions that could help reduce your costs or lead time , while still ensuring we maintain the overall aesthetic and quality you require.

CREATIVITY AND INNOVATION

We know glass inside out, which is evident in the patents we hold. No matter how complex the glass application may be we will work with you to figure it out and ensure you achieve your overall vision.

Nimble and Cost Effective

Our lead times are shorter than large North American fabricators and our pricing competitive .

Quality and Certifications 

We test our product regularly to ensure adhesion and safety. As an SGCC Certified Laminator our tolerances exceed those defined for industry by ASTM.

ECO FRIENDLY / LEED

We only use low VOC water based coating for Back Painted glass . Our digital etching and carving process is also more eco friendly when compared to the acid etching process, and all of our glass off cuts are recycled.

Seamless Communication

Our clients know their points of contact throughout the entire process. From the initial discovery to fabrication to order fulfilment, you are kept up-to-date every step of the way.