Our PROCESS
Strong, respectful partnerships are the cornerstone to our business which is why it is important for us to have a transparent process. This includes clear lines of communication with a point of contact from initial contact to delivery.
STEP ONE | MAKING THE CONNECTION
A request has been sent through our website, either a general inquiry, consultation request or sample request. Our customer service team reviews, and a point of contact to follow up is assigned.
STEP TWO | DISCOVERY
A member of our team will follow up with you to get more details on your request
• project info
• timing
• budget etc
STEP THREE | QUOTING
Once we have acquired the base information necessary we will issue a quote. The process takes about 1-2 business days to turn around. To submit a formal quote request email [email protected]
STEP FOUR | Order Fulfilment
The customer issues us a PO referencing our approved quotation
• We send an order confirmation from [email protected] including production lead times
• Once order confirmation approval received production begins.
• Order status and updates provided by IMG customer service during production process
STEP FIVE | FOLLOW UP
Our contact doesn't stop once the product leaves our building. We will see it through from sample to installation.